Troubleshooting

Sign-in, silent chatbots, stuck knowledge, a blocked widget, credits, team visibility, and 404s.

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Match the message you see to its fix: wrong credentials, throttling, a lockout, Google-only sign-in, two-factor, or verification.

Read the exact message the visitor sees — each cause produces a different one. Credits, training, pausing, and the widget all look alike otherwise.

Waiting states are normal and a watchdog re-queues genuinely stuck sources. Failed rows are the ones that need you.

Six causes: no integrations on your plan, a paused chatbot, a missing token, an unlisted host, an empty allowlist, or a non-HTTPS page.

At zero, chats stop instantly with no grace period and no warning email. A credit pack is the fastest fix; upgrading is not.

Nine times out of ten they are still in their own workspace. After that, check chatbot access, their role, and whether they accepted.

Exactly three causes: an unknown or renamed handle, a paused chatbot, or an owner account scheduled for deletion.

The Contact page on the public website is the supported escalation path. There is no support form or chat inside the dashboard.

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