WhatsApp Business
Your #1 sales & support channel, automated officially
AI chatbot features
AI chatbot features that cite their source.
Train an AI support chatbot on your content, answer on 10 channels, and see the passage behind each reply.
Support chatbot
Online
Platform
A complete customer service automation platform
Everything a growing business needs to turn conversations into customers — in one place.
Smart knowledge base
Pull your website, files, and docs into one knowledge base. Replies come from that content, and each one can show the passage it used.
WhatsApp AI chatbot, official
Talk to customers on WhatsApp at scale through the official Business API — then add Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat or SMS. Every conversation lands in one workspace you can review.
Conversations that convert
Turn chats into leads, orders, and booked meetings. Every conversation moves toward your business goal.
Analytics & reports
Track resolution rate, escalation rate, response time and thumbs up or down from one dashboard — then see the exact questions your chatbot could not answer and turn them into knowledge in one step.
Your brand voice
Tune tone, style, and rules with plain-language instructions so every reply sounds like your best employee.
Escalation, built in
Tell the chatbot in plain language when not to answer. It flags the conversation and emails your team the reason plus a link to the full transcript — so no customer is left on a dead end.
Grounded by design
The difference between an answer and a guess
Most AI chat tools hand the question to a model and hope. Agentency retrieves your own content first, checks it is genuinely relevant, and shows you exactly what it used.
Two-stage retrieval
Every question runs through keyword and meaning-based search together, then a second-stage reranker decides which passages are genuinely relevant — not merely similar-sounding.
A confidence floor
If nothing clears the bar, the chatbot says it doesn't know rather than inventing an answer — and the question is logged so you can add whatever was missing.
Whole context, not fragments
Neighbouring passages are stitched back together before the chatbot reads them, so no reply is built from half a sentence or a stranded table row.
Every answer shows its work
Open any reply in your dashboard and see the exact passages behind it, the confidence score, and how long it took to produce.
Inside the platform
One workspace for every conversation
Conversations, analytics and knowledge in a single workspace — see what your chatbot resolved, what it escalated, and which sources it used for every answer.
https://agentency.com/dashboard
Storefront ChatbotLiveYour chatbot exactly as visitors see it — open the settings that shape it.
Storefront ChatbotLive
Hi! Ask me about sizes, delivery, or returns — I answer from your own content.
Type a message…
Channels & integrations
One chatbot on the channels your customers already use
Add one line to your site or store theme, connect a channel with its own credentials, and the chatbot can answer in about five minutes.
Your store's real content, in every answer crawl your storefront, upload your catalogue and policies, and let the chatbot look up live orders and stock through your store's own API.
Ten channels, one workspace WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat and SMS — plus your website widget and a shareable chat link.
Thousands more via Zapier & API connect your CRM, calendar, helpdesk or internal tools with 31 ready-made action templates — or import any OpenAPI spec.
Official API
- Messenger
- Telegram
- Slack
- SMS
- Shopify
- WordPress
- Zapier
- Custom API
Trust & safety
AI you can put in front of customers
Real guardrails and real data controls, in a platform simple enough to set up in five minutes.
Encrypted and isolated
Traffic is encrypted in transit, every workspace is isolated from every other, and each account can enable two-factor authentication and scoped API keys.
Your data, under your control
Your knowledge and conversations are used only to serve your own chatbot, and we never sell them. Delete a source and it leaves the chatbot immediately; ask us to erase a customer and their record is scrubbed.
Grounded, on-script answers
The chatbot replies only from the content and rules you provide — with built-in guardrails against made-up answers.
AI that knows its limits
Escalation rules decide exactly when the chatbot answers and when it stops. Your team gets an email with the reason and a link to the whole conversation.
Features
Questions about AI chatbot features
What the product does today, including what it does not do.
Want a feature walked through?
Tell us the channel and the job. We reply by email.
See the features on your own content
Start free and put a chatbot on a shareable chat link in about five minutes.
- About five minutes
- Free plan available
- 10 channels
- Sources on each reply