WhatsApp Business
Your #1 sales & support channel, automated officially
Platform
Every feature exists for one reason: resolve the conversation.
Agentency is a complete customer service automation platform — trained on your data, live on your channels, and measurable from day one.
Platform
A complete customer service automation platform
Everything a growing business needs to turn conversations into customers — in one place.
Smart knowledge base
Pull your website, files, and docs into one brain. Replies are 100% grounded in your data — no made-up answers.
WhatsApp AI chatbot, official
Talk to customers on WhatsApp at scale through the official Business API — then add Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat or SMS. Every conversation lands in one workspace you can review.
Conversations that convert
Turn chats into leads, orders, and booked meetings. Every conversation moves toward your business goal.
Analytics & reports
Track resolution rate, escalation rate, response time and thumbs up or down from one dashboard — then see the exact questions your agent could not answer and turn them into knowledge in one step.
Your brand voice
Tune tone, style, and rules with plain-language instructions so every reply sounds like your best employee.
Escalation, built in
Tell the agent in plain language when not to answer. It flags the conversation and emails your team the reason plus a link to the full transcript — so no customer is left on a dead end.
Grounded by design
The difference between an answer and a guess
Most AI chat tools hand the question to a model and hope. Agentency retrieves your own content first, checks it is genuinely relevant, and shows you exactly what it used.
Two-stage retrieval
Every question runs through keyword and meaning-based search together, then a second-stage reranker decides which passages are genuinely relevant — not merely similar-sounding.
A confidence floor
If nothing clears the bar, the agent says it doesn't know rather than inventing an answer — and the question is logged so you can add whatever was missing.
Whole context, not fragments
Neighbouring passages are stitched back together before the agent reads them, so no reply is built from half a sentence or a stranded table row.
Every answer shows its work
Open any reply in your dashboard and see the exact passages behind it, the confidence score, and how long it took to produce.
Inside the platform
One workspace for every conversation
Conversations, analytics and knowledge in a single workspace — see what your agent resolved, what it escalated, and which sources it used for every answer.
agentency.com/dashboard
Storefront AgentLiveYour agent exactly as visitors see it — one click from the settings that shape it.
Storefront AgentLive
Hi! Ask me about sizes, delivery, or returns — I answer from your own content.
Type a message…
Channels & integrations
AI for ecommerce, on the channels your customers already use
No migration and no rip-and-replace. Add one line to your site or store theme, connect your channels, and start resolving from day one.
Your store's real content, in every answer crawl your storefront, upload your catalogue and policies, and let the agent look up live orders and stock through your store's own API.
Ten channels, one workspace WhatsApp, Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat and SMS — plus your website widget and a shareable chat link.
Thousands more via Zapier & API connect your CRM, calendar, helpdesk or internal tools with 31 ready-made action templates — or import any OpenAPI spec.
Official API
- Messenger
- Telegram
- Slack
- SMS
- Shopify
- WordPress
- Zapier
- Custom API
Trust & safety
AI you can put in front of customers
Real guardrails and real data controls, in a platform simple enough to set up in five minutes.
Encrypted and isolated
Traffic is encrypted in transit, every workspace is isolated from every other, and each account can enable two-factor authentication and scoped API keys.
Your data, under your control
Your knowledge and conversations are used only to serve your own agent, and we never sell them. Delete a source and it leaves the agent immediately; ask us to erase a customer and their record is scrubbed.
Grounded, on-script answers
The agent replies only from the content and rules you provide — with built-in guardrails against made-up answers.
AI that knows its limits
Escalation rules decide exactly when the agent answers and when it stops. Your team gets an email with the reason and a link to the whole conversation.
Customers
Teams that stopped drowning in messages
Companies that rely on Agentency every day.
Agentency changed how we handle customers, completely. We answer faster and we stopped losing enquiries overnight.
Fahd Al-AneziFounder, Al-Hokmi Store Most of our routine WhatsApp questions are answered before anyone on the team opens the chat.
Sara Al-MutairiCX Lead, Riyadat Travel The team isn't drowning in messages anymore. Agentency is the best decision we made this year.
Mohammed Al-SaeedOps Director, Hokm
FAQ
Everything you need to know
Plain answers to the questions teams ask before they put an AI agent in front of their customers.
Still have a question?
Talk to a human. We reply by email, usually within one business day.