Delete your account

What it is

Deleting your account is a scheduled request with a 30-day grace period, not an instant wipe.

The moment you confirm, three things happen: you are signed out, your public chatbots go offline, and a deletion date is set 30 days ahead. Nothing is erased that day. Signing back in at any point during those 30 days cancels the whole thing and puts everything back as it was.

Read this first if you own a workspace

Deleting your account deletes the workspace you own, along with everything in it: chatbots, knowledge, conversation history, customer records, and the subscription.

Your teammates do not lose their Agentency logins — those belong to them. They lose their access to your workspace, and everything in it, permanently, once the grace period ends.

If you are a member of somebody else's workspace and simply want out, do not delete your account. Leave the workspace instead — see Leave or remove a member. Your own login survives and you can still be invited elsewhere.

When you would use it

• You are leaving Agentency for good and want the data gone.
• You created an account by mistake, or on the wrong email address.
• You have consolidated onto a different login and want the spare removed.

Where to find it

Open Dashboard → Settings → Account → Danger zone.

Before you start

• Export anything you want to keep. Conversations and customer records can be exported before you go — see Export customers to CSV. After the grace period there is nothing to export.
• Tell your team. Anyone relying on your workspace will lose it, and they will find out when their dashboard is empty.
• Take down public links. Your hosted pages and website widget stop working immediately on confirmation, not after 30 days. If a link is embedded on a live site, remove it first so visitors do not hit a dead chatbot.
• Deal with billing separately. Check your subscription status on Settings → Billing so you know what happens to the current period. See Payment method and invoices.
• Have your credentials to hand. You will need to re-authenticate.

Steps

1. Open Dashboard → Settings → Account and scroll to the Danger zone.
2. Select Delete account.
3. Type your account email exactly as shown to confirm. This is the step that stops an accidental click.
4. Re-authenticate:
   • If you have a password, enter it.
   • If you sign in with Google and have two-factor authentication on, enter a code from your authenticator app or one of your backup codes.
   • If you sign in with Google and have no two-factor, the typed email is the confirmation.
5. Confirm. You are signed out and sent to the sign-in page with a notice explaining how to recover.
6. To cancel: sign in again with the same email or Google account, any time within 30 days.

What you will see

The Danger zone is a red-outlined card below the profile form on the Account page. Selecting delete opens a dialog that asks you to type your email and re-authenticate — two separate, deliberate actions.

After you confirm you land on the sign-in page. The notice there tells you the deletion is scheduled and that signing in will cancel it. Keep that in mind: signing in does not "check on" the deletion, it cancels it. If you want the deletion to proceed, do not sign in.

The grace period, precisely

During the 30 days:

• You are signed out everywhere.
• Your hosted pages and widgets are offline. Visitors cannot chat.
• Teammates cannot reach your workspace.
• Your data still exists.
• Signing in restores everything.

After the 30 days:

• The deletion becomes final and recovery is no longer something you can do yourself.
• The final purge is an operational step, so the exact timing of the last byte leaving storage is not something the dashboard reports.

If you change your mind on day 29, sign in. If you realise on day 31, contact support quickly rather than assuming it is too late — but do not plan on it. See Contact Support.

Limits and plan notes

• The grace period is 30 days by default.
• Only you can delete your own account. There is no delete control on a teammate's row in the Members list, and no owner can delete another person's login.
• Deleting does not automatically refund an unused subscription period. Sort billing out before you start.
• Your email address is not immediately freed for reuse while a deletion is pending — the account still exists during the grace period.
• Two-factor stays in force during the grace period. Losing your authenticator and your backup codes while a deletion is pending makes signing in to cancel much harder. See Backup codes.

Common problems

I deleted by mistake.

Sign in with the same email or Google account. That cancels it. Do it now rather than later.

Delete is missing from the page.

You must be on Settings → Account for your own login. Confirm the page loaded fully — a profile that failed to load shows a retry card and hides the form beneath it.

It asks for a password and I do not have one.

You signed up with Google. Use the Google-specific path: a two-factor code if you have two-factor on, otherwise the typed email alone.

My teammate deleted their account and my workspace is fine.

Correct. A member's deletion removes their membership, not your workspace. Only the owner's deletion takes a workspace down.

I want to keep the workspace but stop paying.

Do not delete. Downgrade instead — see Upgrade or downgrade. Free keeps one chatbot and the hosted link.

I want my data gone faster than 30 days.

The grace period is fixed and exists to protect you from your own mis-click. Contact support if you have a legal or regulatory need for a faster erasure.