Meet customers where they already talk
Start from WhatsApp and your website, then connect your store and tools as your team grows — one agent, every channel, the same accurate answers.
Channels
Where your agent talks
Connect a channel and your agent starts answering there — same knowledge, same voice, one conversation workspace.
WhatsApp
The channel most customers open first. Your agent answers product questions, follows up on leads, and keeps the conversation moving inside the official Business API.
SalesSupport
Instagram
Turn DMs into answered questions and orders — without anyone watching the inbox.
SalesDMs
Telegram
Serve customers on Telegram with the same agent and the same accurate answers.
Support
Messenger
Answer Facebook customers instantly, day and night, with replies drawn from your business knowledge.
SupportSales
Slack
Point the same agent inward: answer policy, IT and onboarding questions in the workspace your team already lives in.
InternalSupport
SMS
Reach customers with no app and no data connection — the same agent, over plain text message.
SupportReach
Discord
Answer community questions around the clock without a moderator watching the channel.
Community
LINE
Serve LINE customers with the same trained agent and the same grounded answers.
Support
Viber
Meet customers on Viber with instant, on-brand replies drawn from your own content.
Support
WeChat
Answer WeChat customers in their own language, day and night.
Support
Stores & sites
Where your agent lives
Add the widget to your site in one line, then feed the agent your real products, prices and policies — so answers come from your catalogue, not guesses.
Shopify
Paste one line into your theme, import or crawl your catalogue, and connect the Shopify Admin API for live order status.
WebsiteProducts
WooCommerce
Install the plugin on WordPress, then answer product, shipping and returns questions from your own store content.
PluginProducts
WordPress
Add your agent to your WordPress site so visitors get answers from your pages and policies before they leave.
PluginPolicies
Custom API
On a custom stack? Drop in the script tag anywhere, or push content straight in through the ingest API.
CustomAPI
Plus thousands more via Zapier and our API
Connect Agentency to your CRM, sheets, and internal tools — custom workflows, team notifications, and anything else your stack needs.
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Frequently asked questions
Everything you need to know about connecting Agentency.