What the product does to protect your data, in plain language — and a list of what it does not offer, so you can decide with the whole picture.
Turn on an authenticator code, with backup codes you can use once. Available on every plan, including Free.
Give a key only the access it needs, see when it was last used, and turn one key off without signing the team out.
Give each teammate a role. You can limit someone to specific chatbots. Billing stays with the workspace owner.
Repeated failed sign-ins are slowed and then locked, and you can review sign-in activity on the account.
Your workspace cannot read another customer's data, in the database or in search.
Pages and API calls use HTTPS. Credentials for connected channels are stored encrypted.
Your knowledge and conversations exist to answer your customers. We do not sell them, and we do not share them with other customers.
Delete a knowledge source and the chatbot stops searching it. Close the account and we cancel billing and remove the workspace.
Choose how long conversations are kept. The product shows the limit next to the data it applies to.
Anonymise or delete one customer, including details an action saved, one at a time or in bulk.
Marketing cookies load only after consent. Analytics never include a customer identifier or a workspace identifier.
Abuse-prevention logs store a hash of the IP address, not the address. Error reports are scrubbed before they leave the server.
The chatbot searches your knowledge. If nothing is relevant enough, it declines instead of guessing.
When the chatbot calls your systems, the address is checked so it cannot reach internal networks, and a failing host is paused.
Each chatbot has a monthly spend ceiling and a message meter, so a traffic spike stops instead of billing you without a limit.
Actions that change something ask for a one-time confirmation, and every run is recorded with its outcome.
Being specific here is part of the point. If any of these is a requirement for you, tell us — it helps us prioritise.
The questions buyers ask before they put a chatbot in front of customers.
Security questions and responsible disclosure both reach us at the address below. We answer disclosure reports first.
Start free. Two-factor sign-in is available on every plan, including Free.