The industries hub and vertical pages

What it is

The industries hub at agentency.com/industries is a directory of thirty vertical pages — one per line of business we ship a starting template for. Each page, such as /industries/ecommerce or /industries/healthcare, describes the same platform through the questions that industry actually gets asked.

The important thing to understand is that these are marketing pages, not thirty products. There is one Agentency. An industry page changes the starting template, the example questions, and which channels are highlighted — nothing else.

When you would use it

Use the hub when you are new and want to see your own work described rather than a generic chatbot, or when you are choosing which template to start from. Starting a free account from an industry page carries that template through signup, so the chatbot creation wizard opens already pointed at it.

Use it again when you are stuck for ideas about what your chatbot should handle: the pains and capabilities sections on a vertical page are a decent checklist.

Where to find it

Open Industries in the top navigation of the public site, or go to the industries hub. The hub has a search box and group filters, so you can type "restaurants" rather than scrolling.

The thirty pages are grouped the way buyers look for them: commerce and retail, local services, finance and insurance, health, education and public sector, technology and software, and teams and operations.

What you will see

On the hub: a hero, a searchable grid of all thirty cards, a section explaining why a vertical page exists at all, a frequently asked questions block, and a closing call to action.

On each industry page, nine bands in this order:

1. A breadcrumb, a title, and a short proof list.
2. The problems that industry usually has — missed calls, after-hours messages, repetitive questions.
3. What the chatbot can do about them — six capability cards.
4. A four-step workflow for that vertical.
5. Headline numbers.
6. The channels that vertical typically uses, with a link to the full integrations page.
7. Frequently asked questions for that industry.
8. Three related industries plus links back into the product pages.
9. A closing call to action that carries the template into signup.

Choosing a template is not a commitment

Worth stating plainly, because it is the most common worry:

• The template only seeds your first chatbot. You can change its instructions, knowledge, channels, and actions afterwards.
• Your chatbot is never trained on another business in your industry. It answers from what you upload or crawl, and nothing else.
• If your industry is not listed, pick the closest page, or the general customer-support one. The thirty pages are entry points, not a list of who the product works for.

Limits and plan notes

Every industry page shows the platform's full capability. Which channels you can actually switch on, how many chatbots you may run, and how much knowledge you may store come from your plan — see the pricing page and Plans and what you get.

The channel chips on an industry page are illustrative of that vertical, not a promise that your plan includes them.

Common problems

I started from an industry page and my chatbot does not know my products.

The template supplies instructions and a starting shape, never content. Nothing is uploaded on your behalf. Add your own files, pages, or text through the Knowledge base before you test — see What is Agentency? for the overall flow.

I picked the wrong industry template.

Nothing is locked. Edit the instructions and knowledge on the chatbot you already made, or create a new chatbot if your plan allows more than one. There is no migration to run.

The industry URL I was sent returns a not-found page.

Only the thirty catalogued slugs exist. Go to the industries hub and use the search box to find the right one.