When you use Agentency, we may collect the following types of information:
- Account Information: Name, email address, and other details you provide when creating an account
- Chat Communications: Messages, queries, and conversations you have with our AI chatbots
- Usage Data: Information about how you interact with our platform, including session duration and feature usage
- Technical Information: IP address, browser type, device information, and other technical data
- Embedded chat context: When you chat with a chatbot embedded on a website, the page address without its query string, the referring site's domain, a device class (desktop, mobile or tablet) and the country of the connection may be recorded. That country, device class and referring domain, together with your local time zone (sent with each message and not stored), may be given to the AI model to help it answer.
We use the collected information for the following purposes:
- Providing and improving our AI chatbot services
- Indexing the content you provide so your own AI agent can answer from it
- Analyzing usage patterns to improve user experience
- Ensuring platform security and preventing abuse
- Communicating with you about service updates and support
Important Notice: Your chat sessions and communications with our AI chatbots may be recorded and stored for the following purposes:
- Quality assurance and service improvement
- Reviewing answer quality so you can correct and improve your agent's knowledge
- Compliance with legal and regulatory requirements
- Security monitoring and fraud prevention
- Customer support and troubleshooting
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of our users
- With trusted service providers who assist in operating our platform (under strict confidentiality agreements)
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Employee training on data protection practices
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:
- Account information is retained while your account is active
- Chat communications may be retained for up to 2 years for service improvement
- Usage data may be retained in aggregated form for analytical purposes
- Legal requirements may necessitate longer retention periods
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a structured format
- Objection: Object to certain processing activities
To exercise these rights, please contact us at privacy@agentency.com
We use cookies and similar technologies to enhance your experience on our platform. These may include:
- Essential cookies for platform functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
Our cookie policy lists every cookie we set, and you can change or withdraw your choices there at any time. You can also manage cookies through your browser settings.
If you follow an affiliate's link, sign up with a referral code, or join our affiliate program, we process the following:
- Referral links: When you open an affiliate link we log the visit with the affiliate's code, the page you landed on, the referring site's domain and a keyed hash of your IP address, never the address itself. A cookie that remembers the referral is set only with your advertising consent.
- Referred customers: If you sign up through a referral, your account is linked to the affiliate's record so they can earn a commission on your payments. The affiliate sees a masked form of your email address, your signup date, your plan and the status of the referral. They never see your full email address, your name, your conversations or your payment details.
- Affiliates: We keep your enrollment, your referral codes, the clicks, signups and commissions they generate, and your payout history, to calculate and pay what you earn.
- Payout details: The legal name, address, tax details and bank, PayPal or Wise details you give us for payouts are stored encrypted and shown back to you only in masked form. Our staff open them only to make a payment, and every such access is logged.
- Fraud checks: We compare hashed IP addresses and normalized email addresses between an affiliate and the customers they refer, to detect self-referral and abuse. A match can put a commission on hold for review; it never blocks a signup.
Commission and payout records are financial records: if you close your account they are kept, without your identity attached, for as long as the law requires. Your payout details are deleted with your account. The program itself is described in the affiliate terms.
Our platform may integrate with third-party services for enhanced functionality. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@agentency.com
Address: Agentency Privacy Team
By using Agentency, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.