Sessions and sign out

What it is

A session is your signed-in state in one browser. It starts when you sign in and lasts up to 30 days unless you sign out.

Agentency does not have a device manager. There is no list of "your active sessions" and no "sign out everywhere" button. Knowing that in advance changes what you do on a shared computer — and it changes your options if a device goes missing.

When you would use it

• You are finishing on a shared or public computer.
• You are handing a laptop to somebody else.
• You want to work in a different workspace and are unsure whether to sign out first (you do not need to — use Switch accounts).
• You want to cancel a scheduled account deletion, which signing in does.

Where to find it

Open the user menu in the top bar — your name or photo — and select Sign out.

It is not under Settings → Security. That page is two-factor only.

Steps

1. Select your name or photo in the top bar.
2. Choose Sign out. Confirm if asked.
3. Wait until you actually see the sign-in page. Do not close the tab mid-way; let the sign-out finish.
4. On a shared computer, also close the browser window, and prefer a private or guest window next time.
5. To come back, sign in at /login.

What you will see

Sign out lives in the top-bar user menu. Other open tabs of Agentency in the same browser sign out with you — you do not have to visit each one.

After signing out you land on the sign-in page. If a deletion is scheduled on the account, the notice there reminds you that signing back in cancels it.

How long a session lasts

Up to 30 days of continued use. Two practical consequences:

• You will not be asked to sign in every day. That is deliberate. A dashboard that logs you out constantly gets protected with a weaker password, not a stronger one.
• A device you leave signed in stays signed in for a long time. That is the trade-off, and it is why the sign-out habit matters on anything you do not personally control.

There is no "remember me" checkbox on the sign-in form, because there is nothing left for it to do.

What sign-out does and does not do

Does: end your signed-in state in this browser, including its other tabs.

Does not:

• End sessions in other browsers or on other devices.
• Log you out of Google, if that is how you signed in. To fully clear a shared machine, sign out of Google too.
• Stop your chatbots. They keep serving visitors — they do not depend on you being signed in.
• Cancel anything in progress. Training, crawls, and imports all continue in the background.

If a device is lost or you suspect someone else has access

Without a device manager, the practical playbook is:

1. Change your password. Use Reset your password if you do not remember the current one. A new password means the missing device cannot start a new session.
2. Turn on two-factor if it is not already on. From then on, a password alone is not enough. See Two-factor authentication.
3. Sign out here and sign back in.
4. Check your workspace. Look at the Members list for people who should not be there, and at recent conversations for anything unexpected. See Invite and manage members.
5. Contact support if you believe an account was genuinely taken over, rather than just left signed in on a laptop at home.

Be honest with yourself about which situation you are in. A phone left on a desk in your own office is not the same as a laptop stolen at an airport, and the second one deserves all five steps immediately.

Limits and plan notes

• Sessions last up to 30 days on every plan.
• There is no device list, no per-session revocation, and no "sign out all devices" control.
• Signing out does not affect your workspace, your chatbots, your credits, or your teammates.
• Switching workspaces does not require signing out. Use the Accounts list — see The Accounts list.
• After you confirm an account deletion you are signed out immediately, and signing back in during the 30-day grace period cancels it. See Delete your account.
• An installed app holds a session exactly like a browser tab. Signing out of one signs out the other in the same browser.

Common problems

I clicked Sign out and the dashboard flickered back.

Let the redirect finish. A tab that was mid-refresh can briefly re-render. Close any leftover dashboard tabs and sign in once cleanly.

I need to kick another computer off.

There is no device manager. Change your password, turn on two-factor, and sign out here. That is the full set of tools available.

I signed out but my colleague can still use the workspace.

That is normal and unrelated. Their access comes from their own membership. To remove it, remove them from the workspace — see Leave or remove a member.

My session ended sooner than 30 days.

Clearing browser data, using a private window, or a password change can all end a session early. Sign in again.

Do my chatbots go offline when I sign out?

No. Public chatbots keep answering. Only pausing or deactivating a chatbot takes it offline.

I was signed out in the middle of an upload.

The upload's outcome depends on how far it got. Check the Knowledge table when you sign back in — anything that reached the server continues processing in the background.