The pricing page

What it is

The pricing page at agentency.com/pricing is the single authoritative source for what Agentency costs and what each plan includes. Every number on it — prices, message allowances, chatbot counts, knowledge storage, team seats — is read live from the billing catalogue that also enforces those limits in the product and charges your card.

That is why this Help Center never repeats a price or an allowance. A number copied into an article would be wrong the first time either changed, and you would have no way to tell which one to believe. When you need a figure, open the pricing page.

When you would use it

Use it before you subscribe, before you upgrade, and any time someone asks what a plan costs or includes. Use it when you are near a limit and deciding between a top-up and a plan change.

Use it, not this Help Center, whenever the answer is a number.

Where to find it

Open Pricing in the top navigation of the public site, or go to the pricing page. It is also in the Product column of the footer, and most calls to action across the site link to it as their secondary button.

You do not need an account. Signed-in customers can also compare and change plans inside the dashboard under billing.

What you will see

• A hero stating the pricing principle: you pay for the messages your chatbot sends, not for each person on your team.
• The plan cards, with a monthly-or-yearly toggle. Yearly is shown first because it is the cheaper option; switching to monthly shows the higher figure. Each card shows what that plan includes.
• A plan recommender — drag a slider to your expected monthly message volume and it points at a plan. It is an estimate to start a conversation, not a quote.
• Add-ons, for when you need more of one thing without changing tier: message top-ups, extra chatbots, and extra knowledge storage.
• The comparison table, every plan side by side across usage, channels, team, flexibility, and security rows. This is the most useful part of the page and the one worth reading carefully.
• A value section, customer quotes, and a pricing-specific frequently asked questions block covering what counts as a message, what happens at your limit, how messaging-provider fees work, annual billing, and changing plans.

What the Help Center covers instead

Question	Where
What does each plan cost and include?	The pricing page
What is a message credit and what consumes one?	Message credits
How do plans map to what I can do in the product?	Plans and what you get
How do I actually upgrade, downgrade, or cancel?	The Billing category

Limits and plan notes

Two things the page is explicit about and that are easy to miss:

• Fees from messaging providers are separate. Your subscription covers the platform. A messaging provider such as the operator of a business messaging network bills its own fees directly to you, depending on message type and country. We do not mark those up and we cannot see them.
• Nothing is charged automatically beyond your subscription. Reaching your message allowance does not silently bill you. You are notified first, and buying a top-up or upgrading is your decision.

Common problems

The dashboard shows a different price from the pricing page.

They read the same catalogue, so a genuine mismatch is a bug worth reporting through Contact support. Before you do, check the billing interval: the page defaults to yearly and shows the monthly equivalent, which is not the same as the monthly-billing price.

The plans did not load.

The page fetches the live catalogue. If it fails, reload — and if it keeps failing, the plan details inside the dashboard's billing section are the same source.

The recommender suggests a plan that feels too big.

Only your chatbot's replies consume credits; incoming customer messages do not. People routinely overestimate by counting both sides of the conversation. Read Message credits, then re-estimate.