Knowledge base

Give your chatbot something to answer from: pasted text, uploaded files, scanned documents, and cloud imports.

Browse topics

Your chatbot only answers from the knowledge you give it. Here is what counts as knowledge and how training works.

Paste FAQs, policies, and opening hours straight into the chatbot. No file needed, and nothing can go wrong in extraction.

Add PDFs, Word files, spreadsheets, and images from your device. Ten megabytes per file, twenty files per batch.

Photos and scanned PDFs carry no text, so Agentency transcribes them before training. Arabic scans included.

Pick files in Drive or Dropbox without downloading them first. It is a one-time copy, not a live sync.

What each badge on the Knowledge table means, what the failure messages are telling you, and when to just wait.

Delete a source from this chatbot and get the space back. There is no undo, and cleanup is not instant.

Your cap counts extracted text, not file size. Free 400 KB through Agency 60 MB, per chatbot.

Collections are folders for one chatbot's sources. Ownership is the rule that a source belongs to exactly one chatbot.

Ready to try it on your own content?

Create a free workspace, add a document, and ask the questions your team is tired of answering.