Question 1

Is WooCommerce a separate plugin?

Accepted Answer

No. WooCommerce runs on WordPress, so the official WordPress plugin covers your shop, cart and checkout with no extra setup.

Question 2

Will installing a plugin import my products?

Accepted Answer

No. Plugins put the chat window on your pages. They never sync catalogues, prices, stock or orders. For a live lookup you need a Call action.

Question 3

My platform is not in the list. What now?

Accepted Answer

Use the plain snippet from the Web tab. Any platform that lets you add HTML to your pages can run it, including a hand-coded site.

Question 4

Is the snippet worse than the WordPress plugin?

Accepted Answer

No, it is the same widget. The plugin saves you one step by registering your domain for you; on Wix, Ghost and the rest, pasting code is the platform's own supported route.

Question 5

Can one chatbot serve several websites?

Accepted Answer

Yes. Paste the same snippet on each site and add every domain to the allowlist, up to 50 hosts per chatbot.

Question 6

Can I paste PHP instead of installing the plugin?

Accepted Answer

Yes, the drawer keeps a PHP snippet as a fallback. Put it in a child theme or a code-snippets plugin, and remember to add your domain to the allowlist yourself.

Question 7

Which key does the plugin need?

Accepted Answer

A personal access token from Settings → Developer with the widget scope only. It cannot read your knowledge base, change chatbots, or see billing.

Question 8

Does it work with WooCommerce?

Accepted Answer

Yes, and there is nothing extra to install. WooCommerce runs on WordPress, so the chat appears on your shop, cart and checkout pages too.

Question 9

What happens if I disconnect a site?

Accepted Answer

That site stops loading the chat, and its row stays visible in Connected websites so you can see what changed. Reconnecting takes one click.

Question 10

Will it slow my site down?

Accepted Answer

The plugin adds one deferred script tag to public pages. Nothing loads in the admin, and the chat interface itself loads only when a visitor opens it.

Question 11

Is there a Shopify App Store install?

Accepted Answer

Not today. The supported route is the Liquid snippet from the Plugins tab, pasted into theme.liquid before the closing head tag.

Question 12

Can the chatbot see live stock or order status?

Accepted Answer

Not on its own. Add a Call action that queries a system which knows, on a paid plan that includes actions.

Question 13

Why does the bubble not appear on checkout?

Accepted Answer

Shopify controls what runs on checkout, and most plans do not allow third-party scripts there. That is a Shopify restriction, not an Agentency one.

Question 14

Do I need to add both my domains?

Accepted Answer

Yes. Your custom domain and your your-store.myshopify.com address are separate hosts, and the theme preview uses the second one.

Question 15

Is there a Salla or Zid app to install?

Accepted Answer

No. You paste the snippet from the Plugins tab into the theme layout. The one-click connect flow is WordPress only today.

Question 16

Does the chat work right-to-left in Arabic?

Accepted Answer

Yes. The widget follows the page's own text direction, so it mirrors automatically on an Arabic storefront.

Question 17

Can I use the hosted link instead of the theme edit?

Accepted Answer

Yes. Link a button to your hosted chatbot page. That works on every plan and needs no theme access or allowlist entry.

Question 18

Will a theme update remove the snippet?

Accepted Answer

It can, if you edited the core layout. Use the theme hook your platform provides where possible, and re-check after every theme update.

Question 19

Do I need a paid Wix plan?

Accepted Answer

Effectively yes. Wix only runs Custom Code on a published site with a connected domain, which a free wixsite.com address does not have.

Question 20

Where exactly does the code go?

Accepted Answer

Site dashboard → Settings → Custom Code → Add Custom Code, with Add Code to Pages set to All pages and Place Code in set to Head.

Question 21

Should I use an HTML embed element instead?

Accepted Answer

No. An embed element draws a fixed box inside your layout. The chat needs to sit in the site Head so it can float above every page.

Question 22

Why does nothing happen after I click Apply?

Accepted Answer

The site has usually not been republished since the change, or you are testing the free wixsite.com preview address instead of your domain.

Question 23

Which Squarespace plans include Code Injection?

Accepted Answer

Core, Plus and Advanced, plus the legacy Business, Commerce Basic and Commerce Advanced plans. It is not available on Personal.

Question 24

Where exactly does the snippet go in Squarespace?

Accepted Answer

Settings → Advanced → Code Injection, in the Header field. Add it on a new line below anything already there rather than replacing it.

Question 25

Why can I not see the bubble in the editor?

Accepted Answer

Injected code is stripped inside the Squarespace editing environment. Always test on the published site in a normal browser tab.

Question 26

Can I show the chat on one page only?

Accepted Answer

Yes. Leave the site-wide Header empty and paste the snippet into that page's own Code Injection under Page settings → Advanced.

Question 27

Do I need a paid Webflow plan?

Accepted Answer

Yes. Custom code in Site settings needs an active Site plan or a Core, Growth, Agency or Freelancer Workspace.

Question 28

Where exactly does the snippet go in Webflow?

Accepted Answer

Site settings → Custom code → Head code, then Save changes. Webflow renamed Project Settings to Site settings, so older tutorials use the old name.

Question 29

Why is the chat missing after I saved?

Accepted Answer

Saving is not publishing in Webflow. Custom code only reaches visitors once you publish, and the Designer canvas never runs it.

Question 30

Can I put it on one page instead?

Accepted Answer

Yes. Use Page settings → Custom code → Inside head tag on that page rather than the site-wide Head code field.

Question 31

Where exactly does the snippet go in Ghost?

Accepted Answer

Settings → Code injection → Site Header. In older Ghost versions the same screen sits at Settings → Advanced → Code Injection.

Question 32

Do I need to change my theme?

Accepted Answer

No, and that is the point. Code injection survives theme switches and theme updates, so the chat stays put when you redesign.

Question 33

Is Code injection available on every Ghost plan?

Accepted Answer

Yes. It is available on all Ghost(Pro) tiers and on self-hosted installs, as long as you are an Administrator or Owner.

Question 34

Can conversations show which member is chatting?

Accepted Answer

Only if you set that up deliberately. Your theme has to print the member's details into the tag; see the visitor identity guide.

Question 35

Gadget or Edit HTML — which should I use?

Accepted Answer

The gadget. It is one click to remove and it survives a theme switch, whereas an Edit HTML change is lost the moment you change themes.

Question 36

Where exactly does the gadget go?

Accepted Answer

Layout → Add a Gadget → HTML/JavaScript. Leave the title empty so no heading is printed on your blog, then save the layout arrangement too.

Question 37

Why did my code disappear?

Accepted Answer

You pasted it into a post rather than a gadget. The post editor strips script tags; the HTML/JavaScript gadget does not.

Question 38

Do I need to allow both blog addresses?

Accepted Answer

Yes. yourblog.blogspot.com and your custom domain are separate hosts, and country redirects such as blogspot.co.uk are separate again.

Question 39

Where exactly does the snippet go in BigCommerce?

Accepted Answer

Storefront → Script Manager → Create a Script, with Placement set to Header and Location set to the pages you want it on.

Question 40

Why does saving fail with "Enter a valid script"?

Accepted Answer

You pasted code without a complete script tag. Copy the whole block from the Plugins drawer, opening and closing tags included.

Question 41

Should the chat run on checkout?

Accepted Answer

Only if you need it there. Choosing Storefront pages keeps it off checkout and avoids BigCommerce's integrity-hash requirement for payment pages.

Question 42

Does it work on any theme?

Accepted Answer

Script Manager only renders on Stencil themes, which includes Cornerstone and almost every marketplace theme. Legacy Blueprint themes cannot use it.

Question 43

I use Multi-Storefront. Is one script enough?

Accepted Answer

No. Script Manager is per storefront under Channel Manager, so create the script on each storefront you want chat on.

Question 44

Where exactly does the snippet go in Magento?

Accepted Answer

Into the head.phtml template of your custom or child theme, before the closing head tag. Never into a core Magento theme.

Question 45

Why is the storefront unchanged after I save?

Accepted Answer

Magento is still serving the cached head. Flush the cache, and in production mode redeploy static content as your team normally does.

Question 46

Can I use layout XML instead of a template?

Accepted Answer

Yes. The requirement is only that the tag, with its widget token intact, ends up in the page head. How it gets there is your team's choice.

Question 47

Is there a Magento extension to install?

Accepted Answer

Not today. The snippet is the supported route. If nobody has server access, link to your hosted chatbot page from the storefront instead.

Question 48

Why is the snippet wrapped in literal tags?

Accepted Answer

PrestaShop themes use Smarty, which treats curly braces as its own syntax. The literal wrapper tells Smarty to print the script exactly as written.

Question 49

Where exactly does it go?

Accepted Answer

Into templates/_partials/head.tpl inside your theme, or into a free Custom HTML module hooked to the page header if you prefer no file edits.

Question 50

Which PrestaShop versions are covered?

Accepted Answer

PrestaShop 1.7 and PrestaShop 8. Both use the same theme structure and the same snippet.

Question 51

How do I stop a theme update wiping it?

Accepted Answer

Edit a child theme rather than the parent, or use the Custom HTML module route, which theme updates never touch.

Question 52

Why did Joomla delete my script tag?

Accepted Answer

The default editor strips script tags on save. Set the editor to None before pasting into a Custom module, then switch it back.

Question 53

Which Joomla versions does this cover?

Accepted Answer

Joomla 4 and 5. The snippet uses the current application document API; the older global factory it replaced was removed in Joomla 5.

Question 54

Do I have to edit the template?

Accepted Answer

No. A Custom module published to a head or debug position on all pages does the same job and needs no file access.

Question 55

Why did my template edit disappear after an update?

Accepted Answer

You edited the parent template. Use a child template, or switch to the module route, which updates leave alone.

Question 56

What do I replace THEME_NAME with?

Accepted Answer

Your theme's machine name — the folder name and the prefix of the .theme file, not the human-readable name shown in the admin.

Question 57

My theme already has a preprocess_html function.

Accepted Answer

Do not add a second one with the same name; PHP will fatal. Move the body of the pasted function inside the existing one.

Question 58

Which Drupal versions does this cover?

Accepted Answer

Drupal 9, 10 and 11. Put the code in your custom theme or sub-theme, never in a core theme such as Olivero.

Question 59

Can I ship it in a module instead?

Accepted Answer

Yes. The same render array works from a module's page attachments hook if your team prefers to keep it out of the theme.

Question 60

Why does it only show for anonymous visitors?

Accepted Answer

An administration theme is probably active for your role, so the head comes from a different theme. Apply the change there too.

Question 61

Is this the same as the website Plugins tab?

Accepted Answer

No. Plugins put a chat bubble on your site. Zapier and Make are the other direction: the chatbot calling out to your tools.

Question 62

Can I start a Zap for every new lead?

Accepted Answer

There is no run-on-every-conversation switch. The chatbot calls the action when the conversation needs it, or you export Customers and process the file.

Question 63

My Zap never fires. Where do I look?

Accepted Answer

Call action history first. No attempt means the description is too vague; a failed attempt means the address or the payload is wrong.

Question 64

Can I use a self-hosted automation server?

Accepted Answer

Yes, if it is reachable on a normal public HTTPS address. Requests to internal or private network addresses are refused on purpose.

Plugins and integrations FAQ