Chatbots
Create, style, activate, and retire a chatbot. Activation and training are two different lights.
Browse topics
The chatbot Playground tab
The chatbot's home page: the live widget exactly as visitors see it, in three layouts, an activation note if they cannot reach it, and jumps to its settings.
The chatbot Analytics tab
One chatbot's numbers: whether it can answer, what came back over 7, 30 or 90 days, and which questions it handled badly.
Activate or pause a chatbot
Turn the chatbot on for visitors, or pause it without losing anything. Training is an entirely separate status.
Rename or edit a chatbot
Change the name, description, or template on Settings → General — and know that renaming changes your public link.
Chatbot appearance
Set the avatar, header theme, and colours visitors see, with a live preview of the real chat chrome beside the form.
Chatbot messages and language
Write the welcome and fallback messages, set the primary language, and pick the chat font and reply sound.
Delete a chatbot
Permanently remove a chatbot and everything attached to it. There is no recycle bin — pausing is the reversible option.
Suggested messages
Give visitors clickable starter questions above the message box, group them into nested menus, and let AI draft them from your knowledge.
Chatbot AI settings
Three controls: answer length, source links, and clickable reply options. The AI model is picked on the Playground tab; temperature is platform-owned.
Chatbot readiness
Two independent lights: active versus draft, and trained versus not. Visitors need the first; good answers need both.
Ready to try it on your own content?
Create a free workspace, add a document, and ask the questions your team is tired of answering.