Billing and plans

Plans, message credits, add-ons, invoices, and why only the owner sees Billing.

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Five plans scale credits, chatbots, knowledge, actions and seats. Here is what actually changes as you move up a tier.

Each answer spends credits at its AI model's rate: 1X is one credit, up to 12X. Plan credits expire each period; pack credits never do.

A credit pack is a one-time top-up that never expires. Buy it from the add-on cards on Settings → Billing.

Cards, invoices and cancellation live in the payment portal, reached from Settings → Billing. No card details reach Agentency.

Switch plan from Settings → Billing. Nothing is deleted on a downgrade, but everything over the new caps is frozen.

Add-ons raise one limit without changing plan. Two are monthly subscriptions, one is a one-time credit top-up.

The chatbot cap is per account; the knowledge limit is per chatbot and counts extracted text, not file size.

Billing and Developer belong to the owner of the account you are in. They vanish while you work inside someone else's workspace.

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