Analytics

Read dashboard KPIs for 7, 30, or 90 days, and what “no data” actually means.

Browse topics

Conversations, messages, answer quality, response time, resolution and handoff — what each dashboard card really counts.

Three windows, each ending today and compared against the window before it. Days start at midnight in your timezone.

Success rate, resolution rate, thumbs and answer outcomes measure different things. Here is how to read all four together.

Your dashboard counts every conversation in your account's timezone, which explains most "the numbers look wrong" surprises.

Zeros usually mean the wrong account, the wrong window, or no visitor messages yet. Work down this list in order.

Ready to try it on your own content?

Create a free workspace, add a document, and ask the questions your team is tired of answering.