What does AI support agent mean here?

An agent answers from your files, text, and crawled pages. It can book, open a ticket, or capture a lead when you turn that action on.

What content does it use?

The knowledge you add: uploads, pasted Q&A, and pages it is allowed to crawl. The reply can show that source.

No. There is no shared inbox and no human takeover inside the chat. The agent can hand the thread to your team.

Create the agent, add the content, and connect a channel or the website widget. Messaging channels connect on a paid plan.

On the pricing page, from the live plan catalog. This page does not quote a price.

AI support agent

AI support agent on Agentency. Answers come from your own content, with the source on the reply, and a handoff when a person should take over.

How it runs

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Add the knowledge
Upload files, paste Q&A, or let the agent crawl pages you allow.
It answers from those sources
The reply can show the source it used. It does not invent a customer metric.
Turn on an action when you want one
Booking, a ticket, or a captured lead runs only after you connect that action.
Hand the thread to a person
There is no shared inbox. The handoff carries the thread so the person is not starting cold.

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Questions

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