Messenger
Messenger chatbot
Messenger on Agentency. Answers come from your own content, with the source on the reply, and a handoff when a person should take over.
- Answers from your content
- Hands off with the thread
- Your agent’s name and tone
Northwind
Replies from your content
- Answers from your content
- Hands off with the thread
- Your agent’s name and tone
Setup
Messenger
With your own app credentials. Paste the token the vendor gives you. If the vendor asks for a callback, paste the URL and verify token Agentency shows.
Open the vendor screen
Start in Meta for Developers, on an app with the Messenger product.
Copy the credentials
Copy the Page access token and the app secret for your Facebook Page.
Paste them into Agentency
In Channels, paste the Page access token and the app secret for your Facebook Page.
Paste the callback
Copy the callback URL and verify token Agentency shows, then paste them into Messenger → Webhooks, and subscribe the Page to messages.
Related
Related
Replies from your content
Questions