Technical support
AI tech support that starts from your docs, not from scratch
Walk customers through error codes, firmware updates and known issues from the runbooks you maintain, then open the RMA or ticket. AI technical support that shows its source.
- Your troubleshooting docs
- Source on every answer
- Escalation with context
Live conversation
Support Chatbot
Online — errors, devices + RMAs
Jobs it gets done
The problem
An AI technical support chatbot for product teams
It handles tier-1 troubleshooting, known-issue checks and error lookups from the help articles, release notes and runbooks you crawl or upload. Every answer cites its article, and when the docs run out it escalates with the full transcript.
Troubleshooting that starts from scratch each time
Four reasons troubleshooting restarts from zero with every ticket.
Tier-1 repeats the same flowchart
Your engineers walk the same reset-and-retry flowchart dozens of times a day. The chatbot runs those steps from your runbook and only escalates when they fail.
Article search dumps ten pages, not an answer
Customers get ten search results and still open a ticket. The chatbot reads those articles and replies with the one fix that applies, linked to its source.
Escalation loses the steps already tried
Tier 2 restarts every case by asking what was already tried. The chatbot logs each step, error code and device detail and attaches them to the handoff.
After-hours severity-1 waits on a rota
A sev-1 at 2 a.m. waits for whoever is on the rota to wake up. The chatbot checks status, posts the known workaround, and alerts your on-call team through a Call Action.
What it does
What the tech support chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Guided troubleshooting
Walks the customer through your runbook one step at a time, asks for the result of each, and moves to the next branch instead of dumping the whole flowchart.
Article answers with sources
Answers from your help center, release notes and PDFs, quoting the exact article so customers and agents can check the fix themselves.
Known-issue lookups
Checks your status page or incident API through a Call Action and tells the customer whether the problem is on their side or a known issue, with the workaround.
Escalation with the transcript
When the docs run out, it hands off to a human with the full conversation, so nobody asks the customer to repeat the serial number.
Captures diagnostics
Asks for the version, device ID, error code and logs your engineers need before the ticket is opened, so the first human reply can be a fix.
Hands engineering a complete brief
Opens the ticket in your helpdesk through a Call Action with the symptoms, steps already tried and environment, ready for tier 2 to pick up.
How it works
Live in the help centre in minutes
No integration project, no model training, no data team.
Add your issue knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for troubleshooting questions outside support hours
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Troubleshoot wherever customers report issues
The same chatbot, the same issue knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- Slack
- Discord
- WhatsApp
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of technical support conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it troubleshoot your product issues
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime