What is an AI agent, and how is it different from a chatbot?

A chatbot follows a script and breaks the moment a customer steps off it. An AI agent reads your real content, understands what the customer means, and can act — look up an order, book a call, send a payment link — with the source behind every answer.

Will it make things up?

It is built not to. Answers come only from the content you add, a second-stage reranker checks each passage is genuinely relevant, and if nothing clears the confidence floor the agent says it doesn't know — and logs the question so you can fill the gap.

What can I train it on?

Your website (crawl pages or a sitemap), documents such as PDF, DOCX and TXT, files in Google Drive, OneDrive or Dropbox, pasted FAQs, and anything you push through the API. Remove a source and it leaves the agent's index immediately.

How long does setup take, and do I need a developer?

About five minutes, and no. Pick a template, add a URL or a few documents, and try the agent in the private test chat before anything goes public. Adding the widget to a site is one copy-paste; connecting a messaging channel is a few clicks.

Which channels can it answer on?

Your website widget and a shareable chat link, plus WhatsApp through the official Business API, Instagram, Messenger, Telegram, Slack, Discord, LINE, Viber, WeChat and SMS. One trained agent — every conversation lands in a single workspace you can review.

Does it work with my website or online store?

Yes. Add one line to your theme — Shopify, WooCommerce, WordPress, Wix, Squarespace or any site you can edit — then import or crawl your catalogue so answers come from your real products and policies. See the integrations page for the full list.

Can it actually do things, like check an order or book a meeting?

Yes, on plans with Call Actions. Connect your store, CRM, calendar or helpdesk through 31 ready-made templates, any OpenAPI spec, Zapier or the REST API, and the agent acts mid-conversation. High-risk actions ask for an explicit confirmation first.

Is there a free plan, and can I cancel anytime?

Yes to both. The Free plan is free forever with no credit card, so you can validate reply quality on your own content first. Upgrade, downgrade or cancel from your dashboard any time — changes apply immediately and are prorated, with no per-seat charges.

What counts as a message?

Every reply your agent sends uses message credits. The AI model sets the rate, from 1X (one credit per reply) to 12X; the default Agentency AI model is 1X. Customers' messages are free, dashboard tests count the same way, and top-ups never expire.

How do WhatsApp (Meta) fees work?

Your plan covers the AI and the platform. Meta bills its own WhatsApp Business fees separately, by message type and country — replies inside the 24-hour customer service window are typically free. We never mark those fees up or hide them.

Is my data safe, and is it used for anything else?

Your knowledge and conversations are used only to answer your own customers — never sold, never shared with other customers. Workspaces are isolated, traffic is encrypted, and two-factor sign-in is on every plan, including Free. Read more on the security page.

What happens when it can't answer, or a customer needs a human?

It says so instead of guessing. Set plain-language rules for when the agent should stop — a refund request, a complaint, anything you'd rather handle yourself — and it flags the conversation and emails your team the reason with a link to the full transcript.

Can I control what it says and how it sounds?

Yes. Plain-language instructions set tone, style and rules — what to say, what never to say, when to hand over. Every reply shows the passages it used and its confidence score, so you can audit any answer and turn a missed question into knowledge in one step.

Build your own AI chatbot, trained on your content.

Add your website, documents, and FAQs. Agentency turns them into a knowledge base chatbot that answers from your own information and shows the source behind every reply. Build your own AI chatbot in minutes, then go live on your site, WhatsApp, and nine more channels.

Start free How it works

Free plan available
No credit card
Live in minutes
No-code chatbot builder

Your data sources

WebsiteCrawl pages or a sitemap
DocumentsPDF, DOCX, TXT and more
Cloud storageGoogle Drive, OneDrive & Dropbox
FAQs & textPaste answers directly
APIPush content from your stack

Train your agent

Answers only from what you add

Live on every channel

Our mission

AI shaped around your business.

Our mission is to tailor and refine AI to your language, your data, your industry and your channels — with the best experience possible for your team and every customer you serve, at the highest efficiency and lowest possible cost, and ready to scale without limits as you grow.

Your language
Answers in the language your customers write in, Arabic included.
Your data
Grounded only in your website, files and FAQs — with the source behind every reply.
Your industry
Templates and actions shaped for how your field works, from clinics to online stores.
Your channels
One agent on your website, WhatsApp, Instagram and more — wherever your customers are.

How it works

Four steps, not four sprints

A no-code chatbot builder from first upload to live agent. No migration, no engineering ticket. Create, train, go live, and keep improving, all from one dashboard.

Name it, pick a template, and give it your avatar, brand colours, and languages — Arabic included. Two minutes, no code.
Under 2 minutes
New agent
Agent name
Riverbank Support
Template
Customer supportSalesBookings
Brand colour
Avatar
Your logo
Languages
English + Arabic
Widget
Bottom corner · Panel
Answers
Short, cites sources
Welcome message
Hi! Ask me anything about orders, shipping, or returns.
Agent created

Start free See the full walkthrough

New agent

Agent name

Riverbank Support

Template

Customer supportSalesBookings

Brand colour

Avatar: Your logo
Languages: English + Arabic
Widget: Bottom corner · Panel
Answers: Short, cites sources

Welcome message

Hi! Ask me anything about orders, shipping, or returns.

Agent created

Who it's for

Upload your data. Get a customizable AI chatbot for everyone you serve.

One AI chatbot builder, one assistant trained on your own content, on every channel. Here's what it changes for each person it meets.

For you
Upload your website, PDFs, and FAQs and get an assistant that answers like your best employee: 24/7, in 90+ languages, with a source behind every reply. It's a no-code AI chatbot builder, so you're live in minutes.
For your customers
Instant answers on WhatsApp, Instagram, or your website, in their own language, with no hold music. They can book, track an order, or reach a human without leaving the chat.
For your team
It handles the repeat questions — hours, prices, policies, order status — so your people focus on conversations that need judgement. Every handoff arrives with the reason and the full transcript.
For your patients
Bookings, hours, insurance, visit prep: the calls that jam your phone line, answered instantly from approved information. Patients book or reschedule in chat, and your front desk stays with the patient in front of them.
For your guests
Availability, check-in, Wi-Fi, a table for four: answered in the guest's language at any hour. Take direct bookings and special requests while the front desk sleeps.
For your students
Deadlines, fees, courses, how to enroll: the same questions arrive by the thousand every intake. Answered 24/7 from your official pages, in any language, so your team focuses on students ready to decide.
For governments
Residents want one answer, not a forty-page guide. Trained on official content only, it explains eligibility, documents, and deadlines the same way every time, in the resident's language. Shorter queues, no loss of accuracy.
For developers
Everything the dashboard does, the API does too: assistants, knowledge, streaming chat, and signed webhooks, with scoped keys and a test mode. Embed the widget with one script tag, or run the AI agent builder headless.

Start free

Watch it work

Most chatbots just answer. Yours gets the job done.

Pick a job and watch a real conversation play out: the agent checks your systems, takes the action, and confirms it right in the chat — no scripts, no hand-offs, no waiting for the morning shift.

Live conversation

Your agent

Looks it up, takes the action, and confirms it in the chat

Jobs it gets done

Build an agent like this See how it works

Know what's working

Track your customers' questions. Improve your product and your knowledge base.

See the questions people actually ask, the answer your agent gave, and how confident it really was — then close every gap.

Every question, with the answer it gave
One dashboard of everything visitors asked, the reply your agent sent, and its confidence score.
The ones it couldn't answer
A dedicated view of the questions that found no reliable answer in what you've fed it — your next knowledge to add.
Review each case with your team
Mark conversations reviewed, see how the customer rated the answer, leave a note, and keep improving from there.

Questions this week

128 asked

Do you ship hiking boots to Egypt?Web widget · 2 hours agoAnswered
Agent's answer
Yes — we ship to Egypt in 4–6 business days, free on orders over $80.
Confidence96%
Do you offer installment payments?WhatsApp · yesterdayLow confidence
What's your restocking fee on custom orders?Instagram · yesterdayNo answer found
Can I change my shipping address after ordering?Web widget · 2 days agoNeeds review
Is the trail jacket available in XL?Telegram · 3 days agoAnswered

3 need your attention

Resolution rate

Last 30 days

92%

+9% this month

Up since 6 knowledge gaps were closed

Team review

Do you offer installment payments?

Customer rated the answer

HelpfulNot helpful

Team note

Add the installment plans page to knowledge — the agent only knew about card payments.
Sara · Support lead

Reviewed · knowledge added

Start free Explore all features

One agent, every channel

AI chatbot for your website, WhatsApp and every channel you already use

Train your agent once. It answers from the same grounded knowledge on your website, WhatsApp, Instagram, Telegram, Slack and your store — then captures the lead or hands off to your team.

EmailHandoff and lead alerts

Every hot lead lands in your inbox in seconds, with the whole conversation attached

When a visitor asks for a person, a quote or a callback, the agent collects their details and emails your team the full transcript — no CRM login, no missed after-hours lead.

Lead summary and transcript emailed the moment it is captured
Ask for name, email, phone or order number before handing off
Route different intents to different inboxes — sales, support, billing

Leads answered within five minutes are up to 21x more likely to qualify

InsideSales.com lead-response study, via Harvard Business Review

Start free See all integrations

Example conversation

ShopifyTheme snippet + Admin API actions

Turn “Where is my order?” into a two-second answer and recover hesitant carts

Paste one snippet into theme.liquid to add the agent to your storefront. Add the ready-made Shopify actions with your Admin API token so it can look up order status and open draft orders inside the chat.

About 70% of online shopping carts are abandoned before checkout

Baymard Institute

Web widgetScript tag, hosted link or iframe

One line of code puts a grounded agent on any website

Drop the snippet into any site — Wix, Squarespace, Webflow, BigCommerce, Magento, PrestaShop, Ghost, Blogger, Joomla, Drupal or plain HTML — or share the hosted agent link. Lock it to your domains and identify signed-in visitors.

82% of customers prefer an immediate chatbot answer over waiting for a human

HubSpot State of Service

Industries

Built for the way your industry sells and supports

Your customers' questions aren't generic, and neither is your agent. Start from a template for your field, then train your customizable chatbot on your own content.

Retail & e-commerce
Answers order and returns questions from your catalogue and policies, tracks orders, and recovers abandoned carts on WhatsApp and Instagram — fewer tickets, more sales.
Explore Retail & e-commerce
Technology & SaaS
Onboards new users from your docs, answers “how do I…” in Slack or in-app, and escalates real bugs with context — faster activation, fewer tickets for engineers.
Explore Technology & SaaS
Travel & hospitality
Answers availability, check-in, and directions at midnight in any language, takes booking requests, and hands off special cases — more direct bookings, no missed guests.
Explore Travel & hospitality
Financial services
Clear answers on products, fees, and processes — only from your approved material, with sources shown. Anything sensitive goes to a human. Consistent and compliant.
Explore Financial services
Healthcare
Books and reschedules appointments, answers pre-visit questions, and shares practice information around the clock — shorter phone queues, fewer no-shows.
Explore Healthcare
Real estate
Replies to listing enquiries the moment they arrive, qualifies buyers, and books viewings on the spot — no lead goes cold, more viewings from the same ad spend.
Explore Real estate

Explore all industries

Before & after

Your inbox, before and after Agentency

What actually changes the day your AI agent goes live.

Your inbox, before and after Agentency
Without Agentency	With Agentency
Customers wait until someone is back online	Every message answered in seconds, 24/7
One off-script question and a scripted bot breaks	Understands any question — trained on your data
Orders and bookings are re-typed by hand	Takes orders, bookings and payments in the chat
Leads go cold while nobody is replying	Qualifies leads and sells in every conversation
Weeks to hire and train, or days to build flows	Live in 5 minutes — no flows to build

Pricing

Start free. Pay for messages, not seats.

No per-seat fees, no hidden charges. Upgrade when the agent pays for itself — and cancel anytime.

Free

$0per month

Free forever

Try it on your own content — no card needed.

Start free

Key features:

Starter

$19per month

≈ $0.038 per message

Go live on your website and messaging channels.

Choose Starter

Everything in Free, plus:

Standard

Best value

$99per month

≈ $0.025 per message

For growing businesses on WhatsApp and the web.

Choose Standard

Everything in Starter, plus:

No credit card required
Cancel anytime
No per-seat fees

Compare all plans Talk to us

FAQ

Everything you need to know before you start

Plain answers to the questions teams ask before they put an AI agent in front of their customers.

Still have a question?

Talk to a human. We reply by email, usually within one business day.

Talk to us Browse the Help Center FAQ

The basics

Setup & channels

Pricing & plans

Security & control

Ready to answer faster, sell more, and spend less?

Build an AI chatbot from the content you already have and put it to work on your website, WhatsApp, and every channel your customers use. Free to start, live in minutes.

Start free Talk to us

No credit card required
Free forever plan
Cancel anytime

Build your own AI chatbot, trained on your content.

AI shaped around your business.

Your language

Your data

Your industry

Your channels

Four steps, not four sprints

Step 1 of 4: Create your agent

Step 2 of 4: Train it on your content

Step 3 of 4: Go live everywhere

Step 4 of 4: Track & optimize

Upload your data. Get a customizable AI chatbot for everyone you serve.

For you

For your customers

For your team

For your patients

For your guests

For your students

For governments

For developers

Most chatbots just answer. Yours gets the job done.

Track your customers' questions. Improve your product and your knowledge base.

Every question, with the answer it gave

The ones it couldn't answer

Review each case with your team