Travel
The hotel chatbot that answers guests in their own language
An AI chatbot for hotels, rentals and tour operators that handles late checkout, airport transfers, room changes and booking edits in 90+ languages, from your own property notes and policies.
- Property notes, not the web
- Guest's language
- WhatsApp & LINE
Live conversation
Guest Chatbot
Online — stays + transfers
Jobs it gets done
The problem
A hotel chatbot for stays, rentals and tours
It answers check-in, house rules, amenities, transfer and booking questions from your property notes, policies and tour pages, and checks availability through your own booking system. Every answer cites its source, and anything it cannot ground goes to the front desk with the transcript.
Guest questions that arrive in every timezone
Four questions guests ask before check-in, in every timezone.
Check-in questions land at 2am local
Guests land at night with questions about check-in codes and parking. The chatbot answers from your property notes in seconds, at any hour, in the guest's language.
Itinerary changes sit in email
Change requests wait in the reservations inbox for a day. The chatbot checks availability, applies the change within your policy and confirms it in the chat.
House-rules answers disagree between hosts
Different hosts quote different rules on pets, parties and quiet hours. The chatbot quotes the house rules for that property, so every guest hears the same answer.
Language barriers bounce the guest to a competitor
A guest who cannot get an answer in their language books elsewhere. The chatbot replies in 90+ languages from the same property notes, with no translations to maintain.
What it does
What the hotel chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Stay and itinerary answers
Answers dates, room type, inclusions and tour times for a booking through your reservation system, and explains what the rate includes.
Check-in and house rules
Quotes check-in times, key collection, parking, pets, quiet hours and deposits from your property notes and house rules.
Concierge from your own pages
Recommends restaurants, spa slots, tours and transfers from the guides you publish, not from random pages on the web.
Bookings and modifications
Checks availability for late checkout, extra nights, room changes and transfers, and applies the change within your policy.
Captures the guest details
Records arrival time, flight number, special requests and contact details with consent, and adds them to the reservation.
Hands the property a complete brief
Complaints, refunds and anything outside policy go to the front desk or host with the booking number and the full conversation.
How it works
Live on the concierge desk in minutes
No integration project, no model training, no data team.
Add your stay knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for guest questions in every timezone
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer guests wherever they message about their stay
The same chatbot, the same stay knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- Instagram
- LINE
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of travel & hospitality conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your stay questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime