E-commerce
The ecommerce chatbot that tracks orders and starts returns
An AI chatbot for ecommerce that looks up order status, starts returns inside your window, checks stock by size and saves restock alerts, on your store, WhatsApp and Instagram DMs.
- Trained on your catalogue
- WhatsApp & Instagram DMs
- Handoff with the transcript
Live conversation
Store Chatbot
Online — orders + returns
Jobs it gets done
The problem
An ecommerce chatbot trained on your catalog and policies
It answers order, delivery, returns and sizing questions from your product pages, shipping policy and returns rules, and runs lookups through your own order API. Every answer cites its source, and anything it cannot ground goes to your team with the transcript.
The questions that fill a store queue
Four patterns that show up in almost every e-commerce inbox.
Order-status questions swallow the queue
Where-is-my-order messages can fill half your inbox, and each one needs a lookup. The chatbot takes the order number, checks your order API and replies with the carrier and ETA.
Shoppers ask at the worst possible hour
The sizing question at 1am goes unanswered and the cart is abandoned by breakfast. The chatbot answers from your size guide and product pages the moment they ask.
Returns policy answers are inconsistent
Two agents quote two return windows and the customer screenshots the better one. The chatbot quotes your returns policy word for word and links the clause it used.
Campaign spikes break the rota
A sale or an influencer post can triple messages over a weekend. The chatbot absorbs the repeat questions, so your team only sees the orders that need a person.
What it does
What the ecommerce chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Order and delivery answers
Looks up the order through your API and replies with status, carrier, tracking number and delivery date, and moves the delivery day when your courier allows it.
Returns and exchanges, stated once
Checks the return window against the delivery date, quotes your returns policy, and starts the return with a prepaid label when the item qualifies.
Product and sizing guidance
Answers fit, fabric, care and compatibility from your product pages and size charts, and checks live stock by size and color before suggesting an alternative.
Sells on the channel they message from
The same catalog answers run on your store widget, WhatsApp, Instagram DMs and Messenger, so a shopper from a reel gets the same price and stock as the product page.
Captures the lead before it bounces
When an item is sold out or the shopper is undecided, it saves a restock alert or contact with their consent and sends it to your CRM or email list.
Hands over cleanly
Damaged parcels, chargebacks and upset customers go to your support team with the order number, the full transcript and what the bot already checked.
How it works
Live on the store in minutes
No integration project, no model training, no data team.
Point it at your store
Add your storefront URL, upload shipping and returns documents, or paste your policy text. Crawling and training run in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one snippet into the theme. WordPress has a plugin; Shopify and other storefronts use that snippet. Connect WhatsApp and Instagram from the dashboard.
Watch what people actually ask
The conversations view shows the real questions, which ones went unanswered, and where a missing page is costing you sales.
What you can rely on
24/7
Coverage for evening and weekend browsing peaks
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer shoppers wherever they message
Shoppers do not switch to your preferred inbox. Answer them where the product post was, where the DM landed, and where the checkout is.
- Web widget
- WhatsApp
- Instagram
- Messenger
- Shopify
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of e-commerce conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your store's questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime