Support
The AI chatbot for customer service that clears the repeat tickets
Resolve refund, order and how-to questions from your help center, keep each escalation's history attached, and reply in the customer's language. A customer service chatbot that admits what it doesn't know.
- Your help centre
- Handoff with transcript
- Every channel, one corpus
Live conversation
Support Chatbot
Online — policies + handoff
Jobs it gets done
The problem
A customer support chatbot grounded in your help center
It answers policy, account and how-to questions from the help center, macros and PDFs you already maintain, on every channel you connect. Each reply cites its article, and when nothing relevant is found it hands the case to an agent with the transcript.
The repetitive tickets that bury the real ones
Four kinds of tickets that keep agents away from the hard cases.
Macros still need a human to fire
A macro saves typing but still waits for an agent to pick up the ticket. The chatbot sends the right answer the moment the question arrives, from the same content.
Search in the help centre fails the visitor
Customers type a question, get a list of articles, and open a ticket anyway. The chatbot reads those articles and answers the question asked, with the link.
Handoffs lose the steps already tried
Every transfer starts with 'can you explain again?'. The chatbot passes the agent the full transcript, the order number and the steps already tried.
After-hours SLA burns on easy questions
Overnight, easy questions pile up and breach your first-response SLA by morning. The chatbot answers them at 3 a.m. and leaves only the real cases in the queue.
What it does
What the customer service chatbot takes off your queue
Every answer comes from material you control, and the chatbot declines rather than guessing.
Deflection from your help centre
Answers the repeat questions on refunds, shipping, passwords and plan limits straight from your help-center articles, before they become tickets.
Sourced answers, not macros
Writes a reply to the exact question and links the article it came from, so customers can verify it and agents can trust it.
Handoff with the full transcript
Hands the conversation to a human in the same thread, with everything the customer said and every answer the chatbot gave.
Help-centre gap reports
Shows the questions it could not answer from your content, so your team writes the missing article instead of answering it by hand again.
Captures the contact
Asks for the email or order number before escalating, so the agent can find the account without a back-and-forth.
Hands the agent a complete ticket
Opens the ticket in your helpdesk through a Call Action with the category, order details and transcript filled in, ready to work.
How it works
Live in the helpdesk in minutes
No integration project, no model training, no data team.
Add your ticket knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for customer questions before your team logs in
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
One support chatbot on every channel customers use
The same chatbot, the same ticket knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- Instagram
- Messenger
- Slack
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of customer support conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your customers' questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime