Events
The event chatbot that answers the crowd before doors open
AI for events that answers ticket, refund and lineup questions, runs the returns wait-list, and keeps schedule changes consistent across your site, WhatsApp, Telegram and Instagram.
- Run-of-show as knowledge
- WhatsApp & Telegram
- Door-time answers
Live conversation
Box Office Chatbot
Online — tickets + venue info
Jobs it gets done
The problem
An event chatbot for festivals, venues and conferences
It answers ticket, refund, schedule, venue and accessibility questions from your event pages, FAQ and run-of-show, and checks live inventory before it holds seats. Every answer cites its source, and edge cases go to your ops team with the transcript.
The inbox that explodes before doors open
Four questions that flood the inbox in the week before doors open.
“Is my ticket real?” floods the week before
Resale and fake-ticket questions pile up in the final week. The chatbot explains your official sale channels and transfer rules, and checks a booking reference when your API is connected.
Schedule changes do not reach every channel
A set time changes on the site but not in the DMs. Update the page once and the chatbot quotes the new time on every channel, citing the notice.
Accessibility questions need a precise answer
A vague answer about step-free access or companion seats costs trust. The chatbot quotes your access guide exactly and sends anything it does not cover to the access team.
On-the-day DMs hit while doors are moving
Door-time, bag-policy and lost-ticket messages peak when staff are busiest. The chatbot answers from the run-of-show and sends real problems to ops.
What it does
What the event chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Ticket and refund answers
Explains ticket types, transfers, refunds and resale rules from your terms, and checks an order by booking reference through your ticketing API.
Schedule and lineup lookups
Answers set times, session rooms, speakers and lineup changes from your published schedule, so a change you make once reaches every channel.
Venue and access information
Quotes door times, bag policy, parking, step-free routes and companion seating from your venue and access guides.
On-the-day updates
Answers live questions during the event from your run-of-show and notices, like a delayed set, a moved entrance or a weather plan.
Captures the wait-list
Adds fans to the returns wait-list with party size and seating preference, and messages them when your system releases tickets.
Hands ops the edge cases
Lost tickets, medical needs, complaints and safety issues reach your ops team with the booking reference and the full conversation.
How it works
Live before the next event
No integration project, no model training, no data team.
Add your ticket knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for ticket and venue questions late into the night
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer attendees wherever they message
The same chatbot, the same ticket knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- Instagram
- Telegram
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of events & ticketing conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your ticket questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime