IT helpdesk
The AI help desk that clears Monday's repeat IT tickets
Answer password, MFA, VPN and access questions from your runbooks, open tickets and access requests through your API, and post known-issue updates. An IT helpdesk chatbot your employees can reach in Slack.
- Your runbooks
- Slack-native
- Handoff when stuck
Live conversation
IT Chatbot
Online — tickets + access
Jobs it gets done
The problem
An IT helpdesk chatbot, trained on your runbooks
Agentency learns your runbooks, IT policies, access rules and status page, then answers employees with the article cited, in Slack or your intranet widget. When a fix needs a person, it opens the ticket with the device, user and steps already tried.
The same three IT tickets, every Monday
Four requests that fill the IT queue every Monday morning.
Password and MFA resets clog the queue
Reset requests eat the first hour of every shift. The chatbot walks employees through your self-service password and MFA steps and opens a ticket only when they fail.
Access requests wait on a form nobody finds
Employees ask in chat, then wait because the request never reached the form. The chatbot checks the access policy and files the request with the approval it needs.
How-to questions that a runbook already answers
Your team keeps answering questions the runbook already covers. The chatbot answers from the runbook and links the step, so engineers stay on real incidents.
After-hours outages hit Slack, not the portal
Outage reports land in random Slack threads at 2 am. The chatbot answers in Slack from your status page, logs each report and alerts on-call IT when a new issue appears.
What it does
What the AI help desk handles for employees
Every answer comes from material you control, and the chatbot declines rather than guessing.
Runbook troubleshooting
Walks employees through VPN, printer, email and laptop fixes step by step from your runbooks, and stops at the steps that need IT.
Access-request guidance
Explains who can get which system and what approval it takes from your access policy, then files the request in your ticketing system.
Password and MFA how-tos
Guides self-service password resets and MFA re-enrollment from your IT pages, and never asks for or shows a password or recovery key in chat.
Status and known issues
Reads your status page and known-issues list, so employees hear about an outage and its workaround before they open a duplicate ticket.
Captures the employee details
Collects the employee ID, device, location and exact error message up front, so the ticket arrives with everything a technician asks first.
Hands IT a complete ticket
Opens the ticket in your helpdesk with the transcript, device details and steps already tried, and tells the employee the ticket number and SLA.
How it works
Live on the IT portal in minutes
No integration project, no model training, no data team.
Add your ticket knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for employee IT questions across every shift
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer employees in Slack and every other channel
The same chatbot, the same ticket knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- Slack
- Telegram
- Custom API
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of it helpdesk conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it resolve your IT tickets
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime