Logistics
The AI chatbot for logistics that tracks shipments without a call
A logistics chatbot that tracks shipments by AWB, explains holds and exceptions, sends proof of delivery and quotes from your rate card, so your ops desk works on exceptions, not status checks.
- Your tracking rules
- WhatsApp & SMS updates
- API lookup when connected
Live conversation
Dispatch Chatbot
Online — tracking + PODs
Jobs it gets done
The problem
An AI chatbot for logistics teams and their customers
It answers tracking, delivery window, POD, rate and customs questions from your tracking system, rate cards and shipping guides, and runs lookups through your own API. Every answer cites its source, and exceptions it cannot resolve go to ops with the transcript.
Status questions that never leave the phone
Four questions that tie up dispatch before a single truck moves.
Where-is-my-delivery calls swamp the desk
Status checks fill the phone line and inbox all day. The chatbot takes the AWB or reference, reads your tracking system and replies with the last scan and ETA.
POD and exception questions stall the warehouse
Warehouse staff stop work to dig out signatures and photos. The chatbot fetches the POD for the shipment and emails it to the account's billing contact.
Rate requests sit in email overnight
A quote that arrives the next morning loses the booking. The chatbot prices from your published rate card and cutoffs and can book the collection straight away.
Customs and paperwork answers drift between shifts
Day and night shifts give shippers different document lists. The chatbot quotes your customs guides by lane and commodity, so every shipper gets the same checklist.
What it does
What the logistics chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Live shipment status
Looks up the AWB, order or container reference in your tracking system and replies with the last scan, current hub, hold reason and expected delivery.
Delivery-window answers
Explains delivery windows, cutoffs and redelivery options from your service guide, and books a new delivery slot when your API allows it.
POD and exception handling
Fetches the signed POD, explains exceptions like a failed delivery or an address issue, and records what the consignee needs to do next.
Rate and surcharge explanations
Quotes from your rate card by weight, lane and service level, and explains fuel, remote-area and oversize surcharges with the clause it used.
Captures the booking
Takes pickup address, weight, dimensions and service level, books the collection through your system and returns the AWB and driver window.
Hands ops a complete brief
Damaged cargo, claims and disputes go to your ops team with the shipment reference, scan history and the full conversation attached.
How it works
Live on the dispatch desk in minutes
No integration project, no model training, no data team.
Add your shipment knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for shipment and delivery questions after the depot closes
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer shippers wherever they message
The same chatbot, the same shipment knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- SMS
- Custom API
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of logistics & shipping conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your shipment questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime