Telecom
AI customer service for telecom that clears the hotline queue
Explain bill spikes, confirm outages by area, walk subscribers through plan changes and roaming, and open disputes before anyone calls. A telecom chatbot that answers from your tariffs.
- Your support scripts
- WhatsApp & SMS
- Outage handoff
Live conversation
Care Chatbot
Online — outages, bills + SIMs
Jobs it gets done
The problem
A telecom chatbot for billing, outages and plans
It answers bill, tariff, roaming and SIM questions from the policies and plan pages you upload, and checks outage or account status through your own API. It cites the policy it used and hands the subscriber to an agent when the answer is not there.
Billing and outage questions that swamp the hotline
Four questions that swamp the hotline whenever a bill or an outage lands.
Bill-shock questions clog the line
A surprise charge means a long hold for a short answer. The chatbot reads the bill line through a Call Action, explains it, and opens a dispute when it looks wrong.
Outage status is a hold queue
During an outage, thousands of subscribers ask the same thing at once. The chatbot checks the outage map by area, gives the repair ETA, and offers an alert on restore.
Plan-change how-tos disagree between agents
Two agents give two answers about the same upgrade. The chatbot answers from the one plan-change policy you publish and quotes it, so every subscriber hears the same rule.
SIM and roaming FAQs repeat every holiday
Every holiday brings the same roaming and eSIM questions. The chatbot answers them from your roaming rates and travel guides, in the traveler's language.
What it does
What the telecom chatbot handles for subscribers
Every answer comes from material you control, and the chatbot declines rather than guessing.
Bill and plan explanations
Explains bill lines, prorated charges and plan allowances from your tariff documents, or the subscriber's own bill through a Call Action.
Outage and status pages
Checks your outage map or status API by area or line, shares the known cause and repair ETA, and offers to notify the subscriber when it clears.
Plan-change how-tos
Walks subscribers through upgrades, downgrades and add-ons from your plan-change policy, including notice periods and what happens to unused data.
Roaming and SIM answers
Answers roaming rates, eSIM setup and lost-SIM steps from your guides, and sends SIM swaps to a store or agent instead of doing them in chat.
Captures the account holder
Collects the account number and the line in question before any lookup, so the agent or API call starts with the right account.
Hands the agent a complete brief
When it escalates, the agent gets the account, the line, the bill or outage already checked and the full transcript, so nobody starts over.
How it works
Live on the support line in minutes
No integration project, no model training, no data team.
Add your plan knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for billing and connectivity questions outside call-centre hours
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer subscribers on the channels they already use
The same chatbot, the same plan knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- SMS
- Messenger
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of telecom conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your plan questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime