Telecom
Billing and outage questions should not swamp the hotline
Agentency answers connectivity and billing questions from the documents and pages you already maintain — on the channels your customers already use — and hands the rest to your team with the transcript attached.
- Your support scripts
- WhatsApp & SMS
- Outage handoff
Care Agent
Online — outages + bills
- Your support scripts
- WhatsApp & SMS
- Outage handoff
The problem
Billing and outage questions that swamp the hotline
Teams in connectivity and billing spend hours on the same plan questions. Agentency ingests what you already published, answers with citations, and escalates when the retrieval gate finds nothing relevant.
What buyers actually ask
- fibre has been down since 6am in 6th Settlement. is this a known outage?
- July bill is 3× normal and I didn't change anything. what is line 14?
- I lost my phone. I need the number on a new SIM today, not tomorrow
Bill-shock questions clog the line
This is one of the connectivity and billing patterns that burns hours every week. Agentency answers it from the plan material you already maintain, with a source, and hands off when the answer is not there.
Outage status is a hold queue
This is one of the connectivity and billing patterns that burns hours every week. Agentency answers it from the plan material you already maintain, with a source, and hands off when the answer is not there.
Plan-change how-tos disagree between agents
This is one of the connectivity and billing patterns that burns hours every week. Agentency answers it from the plan material you already maintain, with a source, and hands off when the answer is not there.
SIM and roaming FAQs repeat every holiday
This is one of the connectivity and billing patterns that burns hours every week. Agentency answers it from the plan material you already maintain, with a source, and hands off when the answer is not there.
What it does
An AI agent shaped around telecom work
Every answer comes from material you control, and the agent declines rather than guessing.
Bill and plan explanations
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Outage and status pages
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Plan-change how-tos
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Roaming and SIM answers
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Captures the account holder
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Hands the agent a complete brief
Built for connectivity and billing: the agent uses the plan knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
How it works
Live on the support line in an afternoon
No integration project, no model training, no data team.
Add your plan knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for connectivity and billing questions outside office hours
10+
Channels one agent can answer on, from one knowledge base
100%
Answers grounded in your own documents, with sources
Answer wherever they message about plans
The same agent, the same plan knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- SMS
- Messenger
Frequently asked questions
What teams ask before putting an agent in front of telecom conversations.
Related industries
Other teams solving a similar problem on the same platform.
See it answer your plan questions
Create an agent, upload what you already have, and ask it the questions your team is tired of answering.
- 5-minute setup
- Free forever plan
- Cancel anytime