Does this import my catalog?

No. Nothing here copies products or orders into Agentency. Order lookup is a separate action you can connect later.

WordPress has the official plugin. Every other platform on this list is a snippet you paste. None of them copy a product catalog.

Why would the widget not appear?

The site domain has to be on Allowed Domains for the web widget. A missing domain blocks the snippet.

Yes. The same agent can connect messaging channels with your own credentials, on a paid plan.

PrestaShop

PrestaShop on Agentency. Answers come from your own content, with the source on the reply, and a handoff when a person should take over.

Setup

Copy the widget snippet, or on WordPress install the official plugin and paste an API key. Then allow the site domain.

Copy the credentials
Copy the widget snippet from the dashboard.
Open the vendor screen
Start in templates/_partials/head.tpl on a child theme, or a Custom HTML module. Keep the literal wrapper so Smarty does not parse the snippet.
Paste them into Agentency
In Channels, paste the widget snippet from the dashboard.
Allow the domain
Add the site domain to Allowed Domains on the Web widget tab. Without that, the widget does not load.

What this install does

WordPress has the official plugin. Every other platform is a snippet you paste. None of them copy a product catalog.

Questions