IT helpdesk
The same three tickets every Monday morning
Agentency answers internal IT questions from the documents and pages you already maintain — on the channels your customers already use — and hands the rest to your team with the transcript attached.
- Your runbooks
- Slack-native
- Handoff when stuck
IT Agent
Online — tickets + access
- Your runbooks
- Slack-native
- Handoff when stuck
The problem
The same three IT tickets, every Monday
Teams in internal IT spend hours on the same ticket questions. Agentency ingests what you already published, answers with citations, and escalates when the retrieval gate finds nothing relevant.
What buyers actually ask
- VPN connects then drops after 20 seconds. I'm off-site and can't reach Jira
- BitLocker is asking for a recovery key after the patch last night. I can't get in
- I need prod-read on the billing DB for a ticket. manager already said yes in Slack
Password and MFA resets clog the queue
This is one of the internal IT patterns that burns hours every week. Agentency answers it from the ticket material you already maintain, with a source, and hands off when the answer is not there.
Access requests wait on a form nobody finds
This is one of the internal IT patterns that burns hours every week. Agentency answers it from the ticket material you already maintain, with a source, and hands off when the answer is not there.
How-to questions that a runbook already answers
This is one of the internal IT patterns that burns hours every week. Agentency answers it from the ticket material you already maintain, with a source, and hands off when the answer is not there.
After-hours outages hit Slack, not the portal
This is one of the internal IT patterns that burns hours every week. Agentency answers it from the ticket material you already maintain, with a source, and hands off when the answer is not there.
What it does
An AI agent shaped around it helpdesk work
Every answer comes from material you control, and the agent declines rather than guessing.
Runbook troubleshooting
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Access-request guidance
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Password and MFA how-tos
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Status and known issues
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Captures the employee details
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Hands IT a complete ticket
Built for internal IT: the agent uses the ticket knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
How it works
Live on the IT portal in an afternoon
No integration project, no model training, no data team.
Add your ticket knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for internal IT questions outside office hours
10+
Channels one agent can answer on, from one knowledge base
100%
Answers grounded in your own documents, with sources
Answer wherever they message about tickets
The same agent, the same ticket knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- Slack
- Telegram
- Custom API
Frequently asked questions
What teams ask before putting an agent in front of it helpdesk conversations.
Related industries
Other teams solving a similar problem on the same platform.
See it answer your ticket questions
Create an agent, upload what you already have, and ask it the questions your team is tired of answering.
- 5-minute setup
- Free forever plan
- Cancel anytime