Internal knowledge
One place to ask anything the company already wrote down
Agentency answers internal knowledge bases questions from the documents and pages you already maintain — on the channels your customers already use — and hands the rest to your team with the transcript attached.
- Your documents only
- Slack & Discord
- Scoped per team
Knowledge Agent
Online — the docs you trained
- Your documents only
- Slack & Discord
- Scoped per team
The problem
The answers that live in a dozen wikis
Teams in internal knowledge bases spend hours on the same wiki questions. Agentency ingests what you already published, answers with citations, and escalates when the retrieval gate finds nothing relevant.
What buyers actually ask
- what's our rule on customer data in Slack screenshots? I can't find the page
- pager just fired for payments-edge. where's the first step in the runbook?
- who owns the staging Looker and how do I get a viewer seat?
The answer exists in a tool nobody searches
This is one of the internal knowledge bases patterns that burns hours every week. Agentency answers it from the wiki material you already maintain, with a source, and hands off when the answer is not there.
New joiners ask Slack instead of the handbook
This is one of the internal knowledge bases patterns that burns hours every week. Agentency answers it from the wiki material you already maintain, with a source, and hands off when the answer is not there.
Process pages drift out of date
This is one of the internal knowledge bases patterns that burns hours every week. Agentency answers it from the wiki material you already maintain, with a source, and hands off when the answer is not there.
Access is a permission maze
This is one of the internal knowledge bases patterns that burns hours every week. Agentency answers it from the wiki material you already maintain, with a source, and hands off when the answer is not there.
What it does
An AI agent shaped around internal knowledge work
Every answer comes from material you control, and the agent declines rather than guessing.
Answers across the wikis you connect
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Sourced quotes, not rumours
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Process and policy lookups
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Onboarding from your own pages
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Captures the internal ask
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
Hands the owner a complete gap
Built for internal knowledge bases: the agent uses the wiki knowledge you uploaded or crawled, cites the source, and escalates to a human when the retrieval gate finds nothing relevant.
How it works
Live on the company wiki in an afternoon
No integration project, no model training, no data team.
Add your wiki knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for internal knowledge bases questions outside office hours
10+
Channels one agent can answer on, from one knowledge base
100%
Answers grounded in your own documents, with sources
Answer wherever they message about wikis
The same agent, the same wiki knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- Slack
- Discord
- Custom API
Frequently asked questions
What teams ask before putting an agent in front of internal knowledge conversations.
Related industries
Other teams solving a similar problem on the same platform.
See it answer your wiki questions
Create an agent, upload what you already have, and ask it the questions your team is tired of answering.
- 5-minute setup
- Free forever plan
- Cancel anytime