Insurance
The insurance chatbot that quotes the policy wording you filed
Explain coverage, deductibles and claims steps from your policy wording, open first notice of loss and capture quote requests after hours. A chatbot for insurance that sends every judgment call to a licensed person.
- Your policy wording
- Claims steps, not decisions
- Quote capture
Live conversation
Claims Chatbot
Online — claims + coverage
Jobs it gets done
The problem
A chatbot for insurance, trained on your policy documents
Agentency learns your policy wordings, claims guides and product pages, then answers coverage questions with the clause cited. Coverage decisions, disputes and anything it cannot find go to a licensed agent or adjuster with the full transcript.
Cover and claims questions that wait in a queue
Four questions policyholders ask while a claim is already open.
“Am I covered for X?” waits in a queue
Simple coverage questions wait in the same queue as complex claims. The chatbot answers from the customer's policy wording, cites the clause and flags the cases a human must decide.
Claims steps are explained three ways
When each agent explains the claims process differently, customers send the wrong evidence. The chatbot gives one checklist from your claims guide for every claim type.
Quote requests die after hours
Quote requests sent in the evening go cold by morning. The chatbot collects the details your underwriters need and creates the lead, ready for a licensed agent to price.
Exclusions are paraphrased and then disputed
A loose paraphrase of an exclusion turns into a complaint later. The chatbot quotes the exclusion exactly as filed and hands interpretation questions to a licensed person.
What it does
What the insurance chatbot handles for you
Every answer comes from material you control, and the chatbot declines rather than guessing.
Cover from the policy wording
Answers what a policy covers, its limits and deductibles from the wording you filed, citing the section, and never promises that a claim will be paid.
Claims-step walkthroughs
Walks customers through each claim type step by step, from the photos to take to the forms to file, using your published claims guides.
Exclusion answers, quoted once
Quotes exclusions word for word from the policy document, so the customer reads the same text your adjuster will apply to the claim.
Quote capture
Collects vehicle, property or business details, the coverage wanted and a start date, then creates the quote request in your CRM through a Call Action.
Captures FNOL details
Records first notice of loss — date, place, what happened, photos and other parties — and opens the claim in your system with a reference number.
Hands the adjuster a complete brief
Passes the claim, the evidence already uploaded and the full transcript to a licensed adjuster, so the first call is about the decision, not the basics.
How it works
Live on the claims line in minutes
No integration project, no model training, no data team.
Add your policy knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for policy and claims questions outside office hours
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Answer policy questions on every channel
The same chatbot, the same policy knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- SMS
- Messenger
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of insurance conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your policy questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime