Public sector
The government chatbot that explains every service in plain language
Answer eligibility, permit, form and office-hours questions from your published pages, check case status and book assisted-filing slots. A chatbot for government that answers residents in 90+ languages.
- Published documents only
- Plain-language answers
- WhatsApp, SMS, Telegram
Live conversation
Service Chatbot
Online — permits + hours
Jobs it gets done
The problem
A chatbot for government, trained on your public pages
Agentency learns your service pages, eligibility rules, forms catalog and office hours, then answers residents in plain language with the page cited. It never interprets the law for a specific case; anything that needs an officer goes to staff with the transcript.
Citizen questions that should already be findable
Four questions residents ask about services that are already published.
People cannot find the form they need
Residents call because the form they need is three menus deep. The chatbot asks what they are trying to do and links the exact form with the guidance notes that go with it.
Eligibility answers disagree between desks
Two desks, two answers, one appeal. The chatbot quotes your published eligibility rules the same way for every resident and sends edge cases to an officer.
Opening hours and documents lists drift
People arrive at a closed desk or without the right document. The chatbot answers from the live hours page and the documents list for each service.
Language access is a second project
Translating every page and staffing every language takes years. The chatbot answers in 90+ languages from your existing pages and says which forms must be filed in English.
What it does
What the government chatbot handles for residents
Every answer comes from material you control, and the chatbot declines rather than guessing.
Service and eligibility answers
Explains who qualifies for a service, what it costs and how long it takes, quoted from your published eligibility pages.
Form and document guidance
Finds the right form, explains each section from your guidance notes and lists the supporting documents, without making legal judgments for the resident.
Hours and location lookups
Gives desk hours, holiday closures, addresses and accessibility details for each office, from the pages your teams keep current.
Plain-language policy quotes
Quotes the official policy text, then summarizes it in plain language next to the source link, so residents can always check the original.
Captures the case
Collects the resident's details, the service and any case number, then opens the request in your case system through a Call Action with a reference.
Hands the officer a complete brief
Passes the conversation, documents already supplied and the case reference to an officer, so the resident is never asked to start over.
How it works
Live on the citizen site in minutes
No integration project, no model training, no data team.
Add your service knowledge
Crawl the pages, upload the PDFs, or paste the text you already maintain. Training runs in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag or connect WhatsApp, Telegram and Messenger from the dashboard — one knowledge base.
Watch the real questions
Conversations show which answers are missing, so you fix the document rather than arguing with the model.
What you can rely on
24/7
Coverage for service questions after offices close
10
Channels one chatbot can answer on, from one knowledge base
90+
Reply languages from the knowledge you provide
Meet residents on the channels they already use
The same chatbot, the same service knowledge, on the website widget and the messaging apps your audience already uses.
- Web widget
- WhatsApp
- SMS
- Telegram
FAQ
Frequently asked questions
What teams ask before putting a chatbot in front of government & public sector conversations.
Still have a question?
Talk to a human. We reply by email, usually within one business day.
See it answer your service questions
Create a chatbot, upload what you already have, and ask it the questions your team is tired of answering.
- Set up in minutes
- Free forever plan
- Cancel anytime