E-commerce
Your storefront answers “where is my order?” at 2am
Most of your support volume is four questions asked a thousand ways. Agentency answers them from your real catalogue, shipping policy and returns rules — on your site, WhatsApp, Instagram and Messenger — and hands the rest to your team with the whole conversation attached.
- Trained on your catalogue
- WhatsApp & Instagram DMs
- Handoff with the transcript
Store Agent
Online — catalogue + orders
- Trained on your catalogue
- WhatsApp & Instagram DMs
- Handoff with the transcript
The problem
The questions that fill a store queue
Online retail support is repetitive by nature: order status, delivery windows, sizing, stock, returns. Agentency ingests the pages and documents you already maintain and answers from them with citations, so shoppers get a specific answer instead of a link to a help centre.
What buyers actually ask
- ordered 6 days ago and still nothing — where is it?
- this dress from the reel is a size small and it doesn't fit — can I send it back?
- do you still have the navy linen shirt in M? site says sold out
Order-status questions swallow the queue
The same four words arrive hundreds of times a week. None of them needs a human once the tracking rules are written down.
Shoppers ask at the worst possible hour
Peak browsing is evenings and weekends — exactly when nobody is staffing the inbox.
Returns policy answers are inconsistent
Three agents give three slightly different versions of the same rule, and the one that is wrong becomes a chargeback.
Campaign spikes break the rota
A sale or a creator post multiplies inbound overnight. Hiring for the peak is expensive; not hiring for it is worse.
What it does
An AI agent shaped around e-commerce work
Every answer comes from material you control, and the agent declines rather than guessing.
Order and delivery answers
Answers tracking, dispatch-window and carrier questions from your published shipping rules — and can call your order API through a Call Action.
Returns and exchanges, stated once
One policy, ingested once, quoted identically to every shopper. Change the document and every future answer changes with it.
Product and sizing guidance
Trained on your catalogue copy and size guides, so it recommends from what you actually stock.
Sells on the channel they message from
The same agent answers on your storefront, WhatsApp, Instagram DMs and Messenger — one knowledge base, one brand voice.
Captures the lead before it bounces
A pre-chat form collects email or phone when the shopper wants a restock alert, and the contact lands in your Customers list.
Hands over cleanly
When a request is a refund exception, the agent escalates with the transcript, the order reference and the shopper's details already attached.
How it works
Live on the store in an afternoon
No integration project, no model training, no data team.
Point it at your store
Add your storefront URL, upload shipping and returns documents, or paste your policy text. Crawling and training run in the background.
Check the answers
Use the built-in test chat to ask the questions your team is tired of. Every answer shows the source it came from.
Install on your channels
Paste one script tag, install the WordPress or Shopify plugin, or connect WhatsApp and Instagram from the dashboard.
Watch what people actually ask
The conversations view shows the real questions, which ones went unanswered, and where a missing page is costing you sales.
What you can rely on
24/7
Coverage for evening and weekend browsing peaks
10+
Channels one agent can answer on, from one knowledge base
100%
Answers grounded in your own catalogue and policies, with sources
Answer wherever they message
Shoppers do not switch to your preferred inbox. Answer them where the product post was, where the DM landed, and where the checkout is.
- Web widget
- WhatsApp
- Instagram
- Messenger
- Shopify
Frequently asked questions
What teams ask before putting an agent in front of e-commerce conversations.
Related industries
Other teams solving a similar problem on the same platform.
See it answer your own questions
Create an agent, upload what you already have, and ask it the questions your team is tired of answering.
- 5-minute setup
- Free forever plan
- Cancel anytime